FAQ
Shipping
Delivery times depend on your location and the shipping method you select. Usually, deliveries in Italy take between 1 and 3 working days, in Europe between 2 and 5 working days, outside the European Union between 3 and 7 working days.
See the shipping page for more information.
The shipping cost depends on the destination of the package and the shipping method chosen. We offer several shipping options, including standard and express shipping, with prices varying depending on your needs.
You can find details on shipping costs during the checkout process or on the following page.
Yes, we offer free shipping on orders over a certain spending threshold. This offer is valid for standard shipping only and varies depending on your country.
Returns
Our returns policy allows customers to return purchased products within 14 days of the delivery date. Please see our returns page for full details and terms and conditions.
Items must be in original condition, unworn, unwashed and with original tags still attached. Please make sure to include all original accessories and packaging.
To start the returns process, please visit our returns page and follow the instructions provided. You will be guided through the steps necessary to complete your return.
Once we receive your return, our customer service team will review it and contact you to confirm processing. The time it takes to process your return may vary depending on the volume of returns, but we do our best to handle each request as quickly as possible.
Yes, items purchased during promotions or on sale can be returned under the same return policy as full price items. However, restrictions or special conditions may apply, so please check the returns page for details.
Refunds for returns are issued to the original payment method used for purchase. Once your return is processed, you will receive a refund in your account within a certain period of time, depending on the policies of your bank or payment service provider.
If you receive a damaged or defective item, please contact us immediately within 2 days of the delivery date. Our customer service team will be happy to assist you and provide you with instructions on how to proceed with the return or exchange of the item.
Do you have any other questions?
Fill out the form and we will be happy to help you.