If for any reason you are not fully satisfied with your order, within 14 days of delivery you can return one or more items and choose to receive other items in replacement or exercise the right of withdrawal. If these days have passed, unfortunately we cannot accept the return/refund request.
The right of return and withdrawal is considered to be correctly exercised if the following conditions are fully respected:
- the products must not have been used and/or damaged;
- the products must be returned in their original packaging and with the guarantee seal applied to the product (not always present on all products);
- Returned products must be sent in a single shipment.
" Gift Card " (a purchase voucher for the same amount as your order that allows you to keep the money online in order to be able to use it as virtual money on the site);
" Refund " (you will receive the amount relating to the individual products purchased, on the payment method used during the order).
Refunds are made within a maximum of 14 days from the return of the return to our office, to verify that the goods are returned in the same condition in which it was shipped.
The customer is responsible for the return management costs unless the product is defective. In this case, no costs will be charged.
We reserve the right not to accept products from the same order, returned and shipped at different times.
In the unlikely event that the return is made in unacceptable condition, we may have to send it back to you.
Return at Saveone physical store
If you wish to return one or more products from your order placed online at our store, you will not be charged return management costs.
Exchanges and refunds in Italy
In case of orders placed in Italy you can make the return request , and in the event of a request for an exchange or gift card, the return management costs will be entirely borne by Saveone. In the event of a refund request, €10 will be deducted for management costs.
You can choose whether to deliver the package to a UPS collection center with the label that will be sent to you by email, or request a home collection.
As soon as we receive the package in the warehouse, we will ship the new product.
Exchanges and refunds in the EU
In the case of orders placed outside of the Italian territory (EU), the same procedure applies for the return request .
The home collection of the return will be managed by Saveone, and €20 will be deducted for the management of the return.
Exchanges and refunds outside the EU
In the case of orders placed outside the European territory (Extra EU) the same procedure applies for the return request .
The home collection of the return will be managed by Saveone, and €30 will be deducted for the management of the return.
Other non-refundable products:
Gift Cards, Books, Grooming Products.
In some cases only partial refunds are guaranteed:
- If the order is not in original condition, damaged or missing parts for reasons not attributable to our error;
- the order was returned more than 14 days after delivery.
If you would like more information about a return, please write to us at the following contacts:
returns@saveone.it or via WhatsApp at +39 0249401425 .