Withdrawal

Right of Withdrawal

For personalized and made-to-measure orders, Article 59, letter c) of the Consumer Code ("Exceptions to the right of withdrawal") applies, in derogation of Articles 52 to 58 of the same Code.

However, Saveone Srl allows withdrawal from the contract if the finished item presents structural imperfections, fit issues, or is unsuitable for alterations. In these cases, Saveone Srl will refund the amount paid, provided the conditions set out in the Returns and Refunds section are met.

To be eligible for a return, items must be unused and undamaged. Saveone Srl reserves the right to refuse a refund if the item shows signs of use or damage, or if it has been altered in any way.

To request a refund, follow these steps:

  1. Download the return request form from the “Changes and Refunds” section and fill it out.
  2. Send the completed form via email to support@saveone.it , or by registered mail to our address, attaching 3 photos of the item being worn (front, side, and back), so that the defect is clearly visible.
  3. The complaint will be reviewed by the Saveone team, who will notify the customer of approval.
  4. The item to be returned must be returned in its original packaging, with the return approval form, via traceable shipping to: Saveone Srl, via Alberico Albricci 9, 20122 Milan
  5. The refund will be processed within 7 business days of receiving the item, using the same payment method used at the time of purchase (if possible, e.g., credit card or PayPal). If this is not possible, the customer must provide their bank details on the return form to receive the refund.

Shipments that do not comply with the above conditions will be returned to the sender without any refund.

Further information :

  • The returned item must be intact (unused, complete with original packaging and accessories) and accompanied by the approved return form.
  • For international returns, please declare the contents as "Returned" and indicate the purchase price. All shipping and customs costs are the responsibility of the customer.
  • If all conditions are met, the customer is entitled to a full refund, excluding shipping costs. Used coupons or discount vouchers will be replaced with new coupons or discount vouchers for future purchases.
  • If the order was part of a promotion, all purchased items must be returned for a full refund. Unreturned items will be charged at their full market value.

Returns will only be accepted upon notification via email to bespoke@saveone.it or registered.

For further information: bespoke@saveone.it or +39 0249401425.
Thank you for your cooperation.