Shipping
After completing payment, the order will be processed by the system. Once the anatomical measurements have been provided and confirmed, the garment will be made and shipped to the address indicated by the customer.
Shipping times
Shipping times vary between 3 and 4 weeks, depending on the availability of raw materials and any events beyond Saveone's direct control. While the times indicated are estimates and provided at the time of product selection and customization, unforeseen delays may occur, which will be communicated promptly.
Shipping methods
Saveone ships worldwide within 35 days of Order Confirmation*, using express courier service (DHL) and to the address provided by the Customer at the time of ordering.
- Shipping is free and includes any customs duties.
- Once the order has been shipped, the customer will receive an email with the courier's name and instructions for tracking the shipment online. The status of the shipment can be tracked by logging into their personal page or via the courier's website.
Delivery times from shipment:
- 24/48 hours for shipments to Italy (with an additional day for Basilicata, Campania, Calabria, Puglia and the islands).
- 2/3 working days for shipments within the European Community.
-
3/5 working days for shipments outside the European Community.
Working days are Monday through Friday.
Note
Shipping times depend on the payment method and the date of confirmation of the anatomical measurements. During national holidays, delays may occur due to factory closures. Any changes will be communicated via email.
What to do in case of delay or non-delivery
If you have not received any shipping updates and the shipping times indicated have passed, follow these steps:
- Check the status of your order by accessing your reserved area on Personal Profile > Orders .
- Please verify that the shipping address you provided is correct.
- If your order is marked “shipped,” please contact DHL at 199.199345.
- If you have received a failed delivery notice, please contact DHL at 199.199345.
For further assistance, please don't hesitate to contact us by email at bespoke@saveone.it: we're always here to help you with any questions you may have.